Our Services

To book an assesment with one of our team, and find out how we can provide help to you or your loved ones, just give us a call or fill in the online form and we will be in touch.

Premiere Care Services

Premiere Care provides hourly and live-in bespoke care service to clients in their own homes across Yorkshire since 2001. We can offer over 130 vetted, experienced and well trained carers, each of whom is supported and overseen by our dedicated management team. Our care service is built around you and our new client on-boarding process is designed to help us understand your needs so that together, we can create an individually tailored care package that can adapt smoothly if things change.

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At the initial enquiry

Supporting your initial enquiry, our Care Coordinators will provide you with information about our services. They will explain how each service differs from another and help you to decide the right one for you. We will send you an application form, with our prices and terms and conditions; this is available for you to complete via email, or we can send it out to you by post if you prefer and our supportive team are on hand to help you complete the form, either over the phone or in person, when we do your assessment, if you prefer. On receipt of the completed application form we will contact you to arrange an initial assessment appointment and set up your care package.

The assessment process

When you arrange an assessment, we will agree a convenient time to meet with you, and / or the person you are arranging care for. This is usually done in the home where the care is due to be provided, but we can also assess in a care-home or hospital. The visit will last about an hour and is our opportunity to get to know the person we are caring for and to get a full picture of their care needs, personal preferences (such as meals and drinks), as well as understand about what they want to achieve from the care service.

The care plan

Once we have completed the assessment, we will develop a detailed care plan. This is what we use to inform our carers about your care needs and is integral to our approach to match you with a carer who has the right skills, experience and personality to best meet your needs. We will discuss the suggested care plan with you and, where appropriate, with your family to help us ensure we have got it right. We will also review the care plan at least every six months, in order to ensure it is current and appropriate for your needs.

Hourly and day care

Our hourly and day care service is our most flexible offering however, due to the cost of travel for carers getting to and from your home, we only provide this service within about 15 miles of Leyburn. Hourly care includes such services as: help with getting up and dressed, preparing food, ensuring medication is taken, shopping, personal care and general welfare. Hourly care can be provided anytime between 7am and 9pm, we provide a minimum of one hour slots and you can have up to five hourly visits in a day. If you find you need more than five hours it is generally cheaper to pay for a carer to provide you with an eight hour day, as this cuts down on the travel costs.

Night Care

There are occasions when extra care is needed at home to keep people safe and to look after them overnight. This might be because of night / day confusion, disturbed nights, or needing help to get up during the night. In these instances, we can offer a dedicated night carer who can work alongside hourly carers, day carers, or support a live-in carer by ensuring they have a full night’s rest.

Caregiver

Companion Care

This is our entry level, live-in care service. Everyone values their independence and wants to look after themselves for as long as possible. But there is a time when it is that bit safer to have someone living with you to reduce risks, whether it be by driving you to appointments, see friends or go shopping, supporting you to exercise or reading aloud.  Our aim is to keep people safe, offering assistance when and where they need it most. This service is designed to give the client and their family peace of mind, without being too intrusive and is all about empowering people  to live life to the full for as long as they can.

Elderly Woman talking with a caregiver while she is doing chores

Live-in personal care

Live-in personal care is designed to provide someone with a holistic care service which flexibly responds to their needs and delivers care with 24 hour support from our coordinator team. The carer is there to provide a complete personal care service, looking after the client and the environment they live in, cooking nutritional, tasty meals, ensuring medication is taken on time and dealing with all personal care needs as they occur.

Our live-in care service is usually set up with a 7 days on, 7 days off carer work schedule, with two carers sharing the workload. Longer stretches of care are negotiable and, if the care needs become much more complex, the run of consecutive days a carer works will be reduced to allow them time to refresh.

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