Premiere Care Services
Premiere Care is based in the picturesque market town of Leyburn, at the bottom of Wensleydale. A family run business, we have been providing hourly and live-in bespoke home care service to clients across Yorkshire and further afield since 2002. With over 130 experienced carers on our books and a dedicated office management team, we are well placed to deliver an excellent domiciliary care service that meets your needs now and is responsive to your changing needs in the future.
We offer a range of different services, for information please see below.
Supporting your initial enquiry, our office management will provide you with information about our services. They will explain how each service differs from another, the cost of each and help you to decide the right service for you. Once you have made your decision they will send you an application form, with prices and terms and conditions, this is available for you to complete online, or we can send it out to you by post if you prefer. On receipt of the completed application form they will contact you to arrange an initial assessment appointment.
When you book an assessment we will arrange a convenient time to meet with you, and or the person you are arranging care for. This is usually done in the home where the care is due to be provided, but we can also assess in a care-home or hospital. The visit will last about an hour and is our opportunity to get a full picture of your care needs, personal preferences (such as meals and drinks), as well as understand about what you want to get from the care service.
When we have completed the assessment we will pull together a detailed care plan. This is what we use to inform our carers about your care needs and is integral to our approach to match you with a carer who has the right skills, experience and personality to best meet your needs. We will share our care plan with you and your family to help us ensure we have got it right. Also, from time to time, we will review the care plan in order to ensure it is current and appropriate for your needs at all times.
Our hourly and day care service is our most flexible offering however, due to the cost of travel for carers getting to and from your home, we only provide this service with about 15 miles of Leyburn. Hourly care includes such services as: help with getting up and dressed, preparing food, ensuring medication is taken, shopping, personal care and general welfare. Hourly care can be provided anytime between 7am and 9pm, we provide a minimum of one hour slots and you can have up to five hourly visits in a day. If you find you need more than five hours it is generally cheaper to pay for a carer to provide you with an eight hour day, as this cuts down on the travel costs.
There are occasions when what a client needs is someone at home to look after them overnight. This might be because of night day confusion, often caused by vascular dementia, or perhaps nights have become disturbed, or someone just needs frequent help to get up. In these instances we can provide a dedicated night carer, someone who is available all night and available when needed. The night carer can work alongside hourly carers, day carers, or a live-in carer, we provide the latter when the live-in carer cannot get a proper night of sleep.
This is our entry level live-in care service. We know that our clients value their independence and appreciate being able to look after themselves for as long as possible. But there is a time when it is that bit safer to have someone living with a client, someone who is there to keep the client safe, offering assistance when they need it most. This service is designed to give the client peace of mind, without being too intrusive and is all about empowering the client to live life to the full for as long as they can.
Live-in personal care is designed to provide someone with a holistic care service, responsive to their needs and delivering them with 24 hour support. The carer is there to provide a complete personal care service, looking after the client and the environment they live in, providing regular nutritional, tasty meals, ensuring medications are taken on time and dealing with all personal care needs as they occur. A live-in carer will usually work a 7 day stretch, which means in most cases a team of two different carers will be used to provide this service. Longer stretches of care are negotiable and if the care needs become very complex the run of consecutive days the carer works can be reduced to allow them a break.