Privacy Policy

Premiere Care Privacy Policy

Premiere Care (NE) Ltd t/a Premiere Care


In this privacy policy we will set out how we collect and process client data. We will also set out our data breach procedures. We have covered off our policy under the following headings:

  • Information we collect
  • How we store this data
  • What rights you have to access your data
  • The right for your data to be deleted on request
  • The reasons why we are storing your data
  • How long we keep this data
  • Who we share this data with
  • Data breach procedures

In the collection of this data we will ask our clients for their explicit consent for personal data to be collected and used. This consent will form the lawful basis for the processing of your data and you will be asked for your permission at the time of your registration with Premiere Care.

Information we collect

We collect information for the purposes of registering clients to provide them with a home care service from Premiere Care. The information we need for this are:

Name and address, date of birth, contact information and contact information of family members involved in the client’s care, to include telephone numbers and email address.

Including but not exclusively, a summary of the client’s situation, including size of home, information about likes and dislikes, care needs, summary of medication, GP details and details of any support workers.

When a client account is set up by Premiere Care (NE) Ltd the following procedures are put in place.

  • We store the account documents in a locked cabinet.
  • The account invoice details are stored on the computer.
  • Contact details are entered on to a database and used to contact you by telephone, e-mail and post.
  • Your contact details are also stored onto a password protected mobile phone.
  • Your contact details and the care plan are sent to all carers that are booked into shifts at your home.
  • We use an online database system provided by a company called Malinko and carers, booked into shifts in your home, can also access your contact information via a password protect App on their mobile phone provided by Malinko.
  • We use the Malinko database to track which carers have been booked and worked with you and report and record any issues relating to your case.
  • All computer digital records, including those held on Malinko, are protected with several layers of software to protect from cyber-attacks and virus attacks.
  • All digital records are password protected.

When our service is no longer required your account records will be stored securely for 5 years and then deleted. If you cancel our service and have not used our services for five (5) years then we delete all your data records from our system.

How we store this data

All data collected will be stored digitally on secure computers or a cloud based database provided via an outsourced arrangement from a company called Malinko. Any paper file records will be stored in locked cabinets.

Limited data such as name, address, e-mail, telephone number and next of kin contact details will be stored on Premiere Care office staff mobile phones.

What rights clients have to access their data

Client information is held in a transparent and lawful manner and can be accessed on request at any time in writing to our head office.


The right for client data to be deleted on request

A client has the right to request the erasure of all personal data held when they cease to want to take a service from Premiere Care, with the exception of information we are lawfully obliged to keep for Government agencies. Please write to our head office should you wish this to be done.

The reasons why we are storing client data

The reason we hold personal data on our clients is so we can lawfully operate a Domiciliary Care Agency for the purposes of supplying home care carers to our clients.

How long we keep this data

We will keep this data for 5 (five) years.

Who we share this data with

By consenting to using your personal data for the purposes of registering with Premiere Care we will share your information with third parties for the purposes of work assignments only. This information will never include information such as bank account details if we hold them, but will include information to enable the carer to do the best possible job for the client.

Data Breach Procedures


The controller is Nick Bussey, in the case of a personal data breach, the controller shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the Information Commissioner’s Office in accordance with Article 55, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. Where the notification is not made to the ICO within 72 hours, it shall be accompanied by reasons for the delay.

The processor shall notify the controller without undue delay after becoming aware of a personal data breach.

The notification referred to in paragraph 1 shall at least:

  • Describe the nature of the personal data breach including where possible, the categories and approximate number of data subjects concerned and the categories and approximate number of personal data records concerned;
  • Communicate the name and contact details of the controller or other contact point where more information can be obtained;
  • Describe the likely consequences of the personal data breach;
  • Describe the measures taken or proposed to be taken by the controller to address the personal data breach, including where appropriate, measures to mitigate its possible adverse effect.

Where, and in so far as, it is not possible to provide the information at the same time, the information may be provided in phases without undue delay.

The controller shall document any personal data breaches, comprising the facts relating to the personal data breach, its effects and the remedial action taken. That documentation shall enable the supervisory authority to verify compliance with this policy and to confirm that Premiere Care (NE) Ltd does comply with the General Data Protection Regulations.

privacy policy

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